Frequently Asked Questions

Your home is one of the biggest investments you’ll ever make – it’s only natural to want to know everything you possibly can before choosing to alter it.

Below, you’ll find answers to some of the most common questions we get asked.



Do I want a patio or a pergola?

Al says: It all depends! As completely different things, what you choose will depend on the location and purpose of your new structure. Generally speaking, pergolas are completely detached from your home while patios extend your home.


Who should be involved in the design process?

Tec says: Aside from our experienced consultants, it’s best to have all the key stakeholders around throughout the design and construction phases. Often this means you and your partner, so if possible, it saves time to arrange appointments for times when you can both be present.


What design of patio, carport or extension should I choose?

Al says: Like any product, brands used for construction can differ greatly when it comes to quality. Be aware when researching that many will claim to possess characteristics like heat deflection, but not all brands and products live up to their promises. All of our consultants have extensive knowledge across the brands available, so don’t be shy – ask as many questions as you like when you have a chat with them!


How do I know I’m getting good value?

Tec says: You get what you pay for, so choose carefully. As a general rule, the lightweight patio covers tend to be cheaper and weaker in a structural sense. When choosing a brand, consider things like materials, profiles, joins and finishes – each of these affect the overall quality of the final result, from both an aesthetic and an engineering and safety point of view. An Altec Design Consultant can help you determine the best brands and materials for your home design.


What should I consider when designing my new space?

Al says: Consider how you intend to use your new living area. Everyone in your home will want to enjoy it, so get everyone involved. Also think about any problems or issues currently existing with that area that you would like to solve – heat, rain, furniture deterioration, access and useability are common themes we tend to hear about during the design phase.


Is a workmanship guarantee necessary or useful?

Tec says: You may be tempted to cross this off the list of essential elements to consider when beginning the search for a specialist patio and carport builder, but we recommend looking for a company that includes substantial guarantees wherever possible. Any warranties or guarantees should be given by the company you sign your Building Agreement with and not a subcontractor. Don’t settle for a 6.5 year QBCC guarantee – that should be standard for all registered builders in case they become insolvent.


Do I need a Qld Building and Construction Commission insurance policy?

Al says: If your project is in Queensland and is over $3,300 you MUST have a QBCC policy. Other states may require insurance policies from private firms. You also need to know that your builder is registered and possesses the relevant Registration Authority Card. A reputable builder will usually wear this card in clear view for clients to see.


Will living within 2km of a marine environment affect me at all?

Tec says: Many warranties are limited (thus the term “Limited Warranty”) by often unavoidable conditions such as living near the ocean, canals or even saltwater swimming pools. Some brands will offer guarantees where these types of conditions will not be imposed. If you can, choose a brand that offers a guarantee rather than a limited warranty.


How long will a quote take?

Al says: The time it takes to quote will vary depending on the company you choose to take care of your project. If your consultant takes less than 30 minutes to work out your quote, it could be a warning flag – the quote may not be entirely reliable, and you could end up with extra costs further down the line. Best-practice quoting can take time. Your consultant should listen carefully to your needs and take you through the options available for designs, materials, styles and costs. You should end the appointment feeling like you have a clear vision of what you want and what you will get.


Can I get finance for a new patio or home extension?

Tec says: The short answer is yes! If you choose Altec, you can get up to $24,000 – and that’s with no interest! If you want to know more about our finance options, head over to our Finance page or get in touch with our team.



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Altec Finance Offers

Apply online today! It's really quick and simple.

Altec can help with two fantastic finance offers:

Offer 1:

That’s right: NO INTEREST EVER.

That’s not all, though. With Certegy Ezi-Pay, paying a small deposit on the day to make your purchase and a convenient direct debit payment plan, finance can not get any easier.

Easy application process

Fast approval times

Set and forget payment plan

It really doesn’t get any easier than that!

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Offer 2:

Your lifestyle made easy with Interest Free finance*

The power to borrow up to 24K

Easy online application with an instant response

24/7 online access to your account

Fees, charges, terms, conditions, lending criteria apply.

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Naturally, some terms and conditions apply.
Just call 1800 503 682 today, and find out all about these exclusive offers, available to Altec clients only.

*Continuing credit provided by Certegy Ezi-Pay Pty Ltd. Fees (including Establishment Fee, Monthly Account Keeping fees and Payment Processing fees) charges, terms, conditions and lending criteria apply. Ask in-store for details or visit certegyezipay.com.au

**Not available with any other offer; terms, conditions, fees and charges apply; contact us for full details.

***Once Finance’s Pre-approved Interest-free offer may vary and is not available with Altec’s no interest ever offer; ask us about our current offer.

^Valid for finance up to $24,000. Approved applicants only on a Once Agile Visa card. Terms, conditions, fees and charges apply including a $99 Annual Fee charged on the account open date and subsequently on the anniversary of the account open date. Up to 55 days interest free is available on all card purchases (excluding cash withdrawals), when you pay, by the payment due date, the amount identified in your statement as the ‘optional repayment to qualify for up to 55 days interest free on purchases’. 6 months interest free is available on all card purchases of $250 or more made in one transaction. Interest, currently 22.99% p.a., is only payable on balances outstanding after any Interest Free or introductory low rate terms. Finance provided by Once Credit Pty Limited ABN 99 112 319 632, Australian Credit Licence number 386194

Product Guarantee

Altec offers up to 15 year product guarantee on all patio installations.

Workmanship Guarantee

Altec offers a 10 year workmanship guarantee on all patio installations.